Hendler Wholesale Ltd
www.hendler.co.uk
Privacy Notice
1. Who We Are (Data Controller)
Hendler Wholesale Ltd is the data controller for personal data collected through this website and related services.
Contact email: sales@hendler.co.uk
Contact address: Please use our contact form or email us for full correspondence details.
2. Scope Of This Notice
This notice explains how we collect, use, store and share personal data when you use our website, place orders, contact us, or receive marketing from us.
It is intended to comply with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
3. The Personal Data We Collect
Depending on how you use our services, we may collect:
- Identity data (for example, name, account details).
- Contact data (for example, billing/delivery address, email address, telephone number).
- Transaction data (for example, order history, returns, payments status, VAT-relevant records).
- Technical data (for example, IP address, browser/device type, log data).
- Communications data (for example, enquiries, support requests, complaints).
- Marketing preferences (for example, subscription status and consent records).
4. How We Collect Personal Data
We collect data directly from you (for example when you create an account, place an order, subscribe, or contact us), and automatically through website technologies such as cookies where applicable.
5. Lawful Bases We Rely On
We process personal data only where we have a lawful basis, including:
- Contract: to provide our products and services, process orders, and manage your account.
- Legal obligation: to comply with accounting, tax, VAT, fraud prevention, and other legal requirements.
- Legitimate interests: to operate and improve our business, website security, customer service, and fraud prevention, where your rights do not override these interests.
- Consent: where required (for example certain marketing messages and non-essential cookies). You can withdraw consent at any time.
6. Purposes Of Processing
We use personal data to:
- Register and manage customer accounts.
- Process and fulfil orders, deliveries, returns and after-sales support.
- Take and administer payments through approved payment providers.
- Keep legally required financial and tax records.
- Respond to enquiries and provide customer support.
- Send service communications (for example order and account updates).
- Send marketing communications where permitted by law.
- Maintain website functionality, performance and security.
7. Payments
Card payment data is processed by authorised third-party payment providers. We do not store full card numbers or card security codes on our systems.
8. Marketing And PECR
We may send marketing by email where you have consented, or where permitted by PECR (including the "soft opt-in" rules for existing customers where applicable).
You can unsubscribe at any time by using the unsubscribe link in marketing emails or by contacting us at sales@hendler.co.uk.
We keep suppression records so we can honour opt-out requests.
9. Cookies And Similar Technologies
We use strictly necessary cookies required for core website functions (for example basket and checkout).
Where non-essential cookies are used (for example analytics or marketing cookies), we will request your consent before placing them, and you can change your cookie preferences at any time.
10. Sharing Your Personal Data
We may share personal data, where necessary, with:
- Payment providers.
- Delivery/courier partners.
- IT, hosting, backup and security providers.
- Professional advisers (for example legal, compliance, accounting).
- Regulators, law enforcement, or courts where required by law.
We do not sell your personal data.
11. International Transfers
If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as an adequacy decision, the UK International Data Transfer Agreement (IDTA), or the UK Addendum to Standard Contractual Clauses, together with any required transfer risk assessments.
12. Data Retention
We retain personal data only for as long as necessary for the purposes above, including legal, accounting and reporting obligations.
In particular, transaction and tax/VAT records are retained for statutory periods (typically at least 6 years from the end of the relevant financial year, unless a longer period is required by law).
When data is no longer required, we securely delete or anonymise it.
13. Security
We use appropriate technical and organisational measures to protect personal data, including access controls, secure systems, and procedures designed to prevent unauthorised access, loss, misuse, alteration or disclosure.
14. Your Rights
Subject to legal conditions and exemptions, you have the right to:
- Be informed about how your data is used.
- Access a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data.
- Restrict processing.
- Object to processing based on legitimate interests and to direct marketing.
- Data portability in certain circumstances.
- Withdraw consent at any time where processing relies on consent.
- Not be subject to decisions based solely on automated processing producing legal or similarly significant effects, unless legally permitted.
To exercise your rights, contact sales@hendler.co.uk. We may need to verify your identity before fulfilling your request.
15. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
16. Children's Data
Our services are intended for trade/business customers and are not directed to children. We do not knowingly collect personal data from children.
17. Changes To This Notice
We may update this notice from time to time. The latest version will always be published on this page.
18. Contact
If you have any questions about this privacy notice or your data protection rights, email sales@hendler.co.uk or use our contact form.
This policy was last updated on 08/07/2026.